At Simply Renee Company, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds on products purchased through our website. Please read this policy carefully before making a purchase.
- Eligibility for Refund:
1.1 To be eligible for a refund, the item must be unused and in the same condition as when you received it.
1.2 Refunds are only applicable within 6 days from the date of purchase.
- Process for Requesting a Refund:
2.1 To initiate a refund, please contact our customer service team with your order number and a brief explanation of the reason for the refund request.
2.2 Our customer service team will review your request and guide you through the necessary steps for returning the product.
2.3 Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
- Return Shipping:
3.1 You are responsible for the cost of return shipping unless the return is due to an error on our part.
3.2 We recommend a trackable shipping service to ensure we receive the returned item.
- Refund Processing Time:
4.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4.2 If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 business days.
- Non-Refundable Items:
5.1 Gift cards and downloadable software products are non-refundable.
- Late or Missing Refunds:
6.1 If you haven't received a refund within the specified processing time, please check your bank account or contact your credit card company.
6.2 If you have not received your refund, please contact our customer support.
- Changes to Refund Policy:
7.1 We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically.
Thank you for choosing Simply Renee Company. Your satisfaction is important to us, and we are here to assist you with any concerns or inquiries.
